1. Payment terms
For training courses payment is taken online at the point of booking, unless otherwise agreed. If payment by invoice has been agreed, the payment needs to be made within 14 days from the date of invoice or prior to the course itself, whichever is sooner.
2. Course bookings
Bookings may be made via Eventbrite (where all of our public courses are listed), or requested through the www.insourcetalent.co.uk website, by email or phone. Telephone bookings must also be confirmed subsequently by email.
3. Course transfers
Should circumstances mean that you need to transfer to another InSource Talent training course, the following charges will apply:
- More then one week prior to the course date – no charge
- Less than one week prior to the course date – £100 & VAT transfer charge (to cover our unrecoverable costs)
All transfers must be taken within a period of three months from the original course date.
4. Course cancellations
Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date, the following rebates will apply:
- Within 14 days of booking or more than four weeks prior to the course date – 100% refund
- Two to four weeks prior to the course date – 75% of course fee
- One to two weeks prior to the course date – 50% of course fee
- Less than one week prior to the course date – 0% of course fee
All cancellation notifications must be made in writing (email) and will count from the date received by InSource Talent Ltd.
5. Non attendance
If you do not attend a course, and you have not previously informed us, the full course fee remains payable.
6. Unforeseen circumstances
On occasion, unforeseen circumstances may require us to cancel or postpone a course. In such circumstances, you will be given as much notice as possible and given a free transfer to another course date or a full refund of course fees.
In the event of cancelled or postponed courses, InSource Talent is not liable for any monies lost through cancelled travel, accommodation or other expenses.
All course prices are subject to the current rate of VAT (valid exemptions only).
8. Legislative regulations
We abide by the applicable elements of the Distance Selling Regulations 2013 and Consumer Contracts Regulations 2014.
All information that we hold concerning you will be held and processed by InSource Talent in strict accordance with the provisions of the Data Protection Act 1998.